Return Eligibility
We accept returns within 30 days after delivery. To be eligible for a return, items must be unworn, unwashed, in their original condition with all tags still attached, and with the receipt.
Once your return is received and verified, an email will be sent to you and the refund will be issued to your original payment method.
For returns that do not meet our eligibility criteria, we will unfortunately have to return them back to customer.
Return Process
To start a return, please contact us at info@standardgen.com with your order number and the reason for the return. We will provide the return address and instructions for sending the item back.
Please note that customers are responsible for return shipping costs and for any parcels that are lost or damaged during transit. We recommend using a trackable shipping method.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or colour, please return the item for a refund and place a new order.